11y888 Privacy Policy

1. Who We Are

This Privacy Policy applies to 11y888 ("the Platform", "we", "us", "our"), accessible at https://11y888.org. 11y888 is an online casino and sports betting platform operated under an international gaming authority license, serving players across Pakistan including Karachi, Lahore, Islamabad, Faisalabad, Multan, Peshawar, and all other cities nationwide.

For the purposes of this Privacy Policy, 11y888 acts as the data controller in respect of the personal information collected from registered players and website visitors. This means we determine the purposes for which and the means by which your personal data is processed.

This Privacy Policy should be read alongside the 11y888 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By creating an account or using the 11y888 platform, you acknowledge that you have read and understood this Privacy Policy in its entirety.

2. Personal Data We Collect

2.1 Registration Data

When you create an 11y888 account, we collect the following information:

• Full legal name (as it appears on your CNIC)
• Date of birth (to confirm you are 21 years of age or older)
• Pakistani mobile number (used for SMS verification and account security)
• Email address (used for account communications and support)
• Residential address in Pakistan
• Username and encrypted password

2.2 Identity Verification (KYC) Data

Before we process your first withdrawal, we are required by our international gaming license to verify your identity. KYC data collected includes:

• CNIC (Computerised National Identity Card) number and a copy of both sides
• A selfie or live photograph for facial matching purposes
• Proof of address documentation where required (e.g., utility bill, bank statement)
• Source of funds documentation for withdrawals above Rs. 50,000

2.3 Financial & Transaction Data

We record all financial activity on your 11y888 account, including:

• Deposit and withdrawal amounts in PKR
• Payment method used (EasyPaisa wallet ID, JazzCash number, HBL/UBL account reference, Meezan Bank details, or Raast ID)
• Transaction timestamps and reference numbers
• Betting history, game session records, and bonus utilisation data

2.4 Technical & Device Data

When you access 11y888, we automatically collect:

• IP address and approximate geolocation (city level)
• Device type, operating system, and browser version
• Session duration and navigation events
• Referring URL (how you arrived at 11y888.org)

3. How We Use Your Personal Data

11y888 uses your personal data for the following specific purposes:

4. Legal Basis for Processing

11y888 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our agreement with you as a registered player — account management, payment processing, and game service delivery.
• Legal obligation: Processing required by our international gaming license, anti-money laundering regulations, and identity verification requirements (CNIC-based KYC).
• Legitimate interests: Fraud detection, platform security, responsible gaming monitoring, and service analytics — where these interests do not override your fundamental privacy rights.
• Consent: Marketing communications, promotional SMS, and optional analytics cookies — where we have obtained your prior explicit consent, which you may withdraw at any time.

5. Cookies & Tracking Technologies

5.1 Types of Cookies Used

11y888 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function — session authentication, security tokens, and payment flow state. These cannot be disabled.
• Performance cookies: Anonymised data on page load times, error rates, and feature usage. This data helps us improve the 11y888 experience for players on mobile devices across Pakistan.
• Functional cookies: Your saved preferences such as language, lobby display settings, and last-used payment method.
• Marketing cookies (opt-in): Only activated if you have explicitly consented. These help us measure the effectiveness of our promotions.

5.2 Managing Cookies

You can control and delete cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to 11y888 and using the platform's core features. Disabling performance or functional cookies will not affect your ability to play games or make transactions, but may reduce the quality of your browsing experience.

6. Data Sharing & Third Parties

11y888 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the following strictly defined circumstances:

• Payment processors: EasyPaisa, JazzCash, Raast, HBL, UBL, and Meezan Bank receive only the transaction data necessary to process your deposit or withdrawal in PKR.
• Game software providers: Our casino and sports betting software partners receive anonymised player session identifiers for game integrity and RTP auditing purposes.
• KYC verification services: Identity documents may be processed by a third-party KYC verification provider under a strict data processing agreement. These providers do not retain your documents beyond the verification period.
• Regulatory authorities: We may be legally required to disclose player data to our international gaming license authority or law enforcement agencies in response to a lawful request.
• Fraud prevention networks: In cases of suspected fraud, account details may be shared with industry fraud prevention databases to protect the integrity of the platform and all players.

All third parties who receive personal data from 11y888 are contractually obligated to process that data only for the purposes specified and to maintain appropriate security standards.

7. Data Retention

11y888 retains your personal data for as long as your account remains active and for a defined period thereafter, in line with our legal and regulatory obligations:

• Account and KYC data: Retained for a minimum of 5 years from the date of account closure, as required by our international gaming license and applicable anti-money laundering standards.
• Transaction records: PKR transaction history, EasyPaisa/JazzCash references, and betting records are retained for a minimum of 5 years.
• Customer support communications: Support tickets, chat transcripts, and email correspondence are retained for 3 years from the date of the interaction.
• Marketing data: Consent records and communication logs are retained until you withdraw consent, plus a further 1 year for compliance audit purposes.
• Technical/device data: Session logs and IP records are retained for 12 months and then permanently deleted.

After the applicable retention period expires, your personal data is securely and permanently deleted or anonymised so that it can no longer be attributed to you as an individual.

8. Data Security

11y888 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it:

• All data transmitted between your device and 11y888 servers is encrypted using TLS 1.3 — the current industry standard for secure communication.
• Data at rest (stored data) is encrypted using AES-256 encryption.
• Access to sensitive player data is restricted to authorised compliance and operations staff only, on a strictly need-to-know basis, and is subject to audit logging.
• CNIC documents and KYC materials are stored in an isolated, access-controlled environment that is separate from the main platform database.
• 11y888 conducts regular internal security reviews and works with independent security professionals for periodic penetration testing.
• Two-factor authentication (2FA) is available for all player accounts and is strongly recommended.

9. Your Privacy Rights

As an 11y888 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request":

• Right of access: You may request a copy of all personal data we hold about you. We will provide this within 30 days of receiving your verified request.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request deletion of your personal data where there is no longer a legitimate legal reason for us to hold it. Note that certain data (e.g., KYC records and transaction history) must be retained for regulatory compliance and cannot be erased on request alone.
• Right to restriction: You may request that we restrict processing of your data while a dispute or correction request is being resolved.
• Right to data portability: You may request that we provide your account and transaction data in a structured, machine-readable format (CSV or JSON) for transfer to another service.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing of your personal data where we rely on legitimate interests as the legal basis, subject to our ability to demonstrate compelling legitimate grounds that override your interests.

10. Children & Minors

11y888 is strictly an adults-only platform. The minimum age to register and play on 11y888 is 21 years. We do not knowingly collect personal data from anyone under the age of 21.

During registration, all users are required to confirm their age. Identity verification (CNIC-based KYC) is mandatory before any withdrawal is processed, and this process will identify any account belonging to a person under 21. Any such account will be immediately suspended and all funds held pending further review.

11. Marketing Communications

11y888 may send you promotional communications about new games, bonuses, PSL cricket betting markets, slot tournaments, and other 11y888 features — but only if you have explicitly opted in to receiving such communications during registration or subsequently through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from 11y888.
• Updating your notification preferences in your 11y888 account settings.
• Contacting support at [email protected] with the subject line "Unsubscribe".

Please note that even if you opt out of marketing communications, we will continue to send you essential transactional and account-related messages (such as deposit confirmations, withdrawal notifications, and security alerts) as these are necessary for the operation of your account.

12. Changes to This Privacy Policy

11y888 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When a material change is made, we will notify registered players via email and display a prominent notice on the 11y888 platform at least 7 days before the updated policy takes effect.

We encourage you to review this page periodically. The "Effective Date" at the top of this page will always reflect the date the current version came into force. Continued use of the 11y888 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact the 11y888 Privacy & Compliance team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy requests: "Privacy Rights Request" or "Privacy Policy Query"
• Support Hours: 24/7, Pakistan Standard Time (PKT, UTC+5)
• Serving: Players across Karachi, Lahore, Islamabad, Faisalabad, Multan, Peshawar, and all cities across Pakistan.